Frequently asked questions

We stock LED par cans, moving head spot and wash lights, beam lights, gobo projectors, follow spots, blinder panels and DMX-controlled fixtures for clubs, churches, event halls and outdoor stages. Fixtures range from compact 54x3W par cans for small venues to high-output moving heads for large stages. We also supply DMX controllers, lighting consoles, dimmer packs and truss to mount fixtures. If you tell us your venue size, ceiling height and budget, we recommend a fixture mix and quantity that gives even coverage without overspending on wattage you do not need.

Yes. Fog and haze machines are sold individually or bundled with a lighting package. Fog machines produce dense, fast-dissipating clouds suited to short dramatic effects, while haze machines produce a thin, even atmosphere that lingers and makes moving head beams visible for longer. We stock both types in different tank sizes and output capacities, along with fog fluid and haze fluid. We can advise which option suits your venue based on room size, ventilation and whether you need continuous atmosphere for a whole event or occasional bursts for specific moments.

Our sound range includes passive and active PA speakers, subwoofers, line array cabinets, stage monitors, power amplifiers, analog and digital mixers, wireless and wired microphones, and DI boxes. We supply systems for churches, clubs, conference rooms, outdoor events and installed background music. Packages are built around your room size, expected audience and use case, whether that is speech reinforcement, live band performance or DJ playback. We also stock cabling, speaker stands, rack cases and accessories needed to complete a working system rather than just the headline units.

Yes. We supply conference microphones and ceiling microphone arrays, conference DSP units for echo cancellation, video conferencing cameras, projectors, interactive displays, and audio distribution equipment for boardrooms, training rooms and auditoriums. We handle both new installations in unfitted rooms and upgrades of existing systems that need better audio clarity or added video conferencing capability. Equipment is selected to match room size, table layout and the number of participants, so remote and in-room participants can hear each other clearly without feedback or echo.

We supply indoor and outdoor LED video wall panels in a range of pixel pitches, from fine-pitch panels suited to close viewing distances in studios and control rooms to wider pitch panels for stages and outdoor screens viewed from a distance. Panels are modular so walls can be built in almost any size and configuration. We also supply the video processors and scalers needed to send content to the wall, plus the rigging or ground-support frames required for safe mounting. We advise on pitch selection based on your typical viewing distance and content type.

Yes, we stock box truss and triangle truss sections, base plates, corner blocks, clamps and rigging hardware used to mount lighting fixtures, speakers and LED screens above stages or in venues. Truss is sold in standard lengths that can be combined to build ground-support towers, overhead spans or box structures for large productions. We also supply the safety cables and shackles required for secure rigging. For permanent installations we recommend engineer-reviewed rigging plans, which our installation team can coordinate as part of a full project.

We stock both categories. For live events we supply handheld and lavalier wireless microphone systems, dynamic vocal microphones and shotgun microphones for stage or video production use. For permanent installation we supply gooseneck podium microphones, ceiling microphone arrays and conference table microphones designed for continuous daily use in boardrooms and auditoriums. The right choice depends on how often the microphone will be used, whether it needs to be discreet, and whether multiple speakers need to be picked up at once, which we can help you decide.

Yes. Many clients approach us with a budget and a description of their venue rather than a specific product list. We put together a recommended equipment set that fits the budget while still meeting the core requirement, whether that is clear speech reinforcement, adequate stage lighting coverage, or a functional conference room. Where a full budget cannot cover every item on a wish list, we advise which items are essential now and which can be added later without needing to replace what was bought first.

We do both. Clients can purchase equipment for self-installation, or engage our installation team to handle site survey, mounting, cabling, configuration and testing. Installation is recommended for permanent systems such as conference rooms, church sound systems, club lighting rigs and LED video walls, where correct positioning, cable routing and safe mounting affect both performance and safety. For rented or one-off event equipment, our team can also handle full setup and breakdown on the event day so your staff do not need technical experience to run the equipment.

Timelines depend on scope. A basic PA system or lighting rig in a single room can be installed and tested within a day. Conference room AV installations with ceiling microphones, DSP configuration and wall-mounted displays typically take one to three days depending on cabling requirements. Larger projects such as multi-zone sound systems, LED video walls or full club lighting rigs with trussing can take several days to two weeks, including a testing and handover period. We provide a written timeline after the site survey so you know what to expect before work begins.

Yes, for any permanent installation we conduct a site visit or request detailed photos, measurements and floor plans if a physical visit is not immediately possible. The survey checks ceiling height and material for rigging, available power points and circuit capacity, cable routing paths, room acoustics and any structural constraints. This lets us confirm equipment selection before ordering, avoid on-site surprises, and give an accurate quotation. Skipping this step on larger jobs often leads to mismatched equipment or unexpected additional costs during installation.

We plan installation work to minimise disruption. For churches and conference venues we can schedule work around service times and business hours, and for clubs we typically work during closed hours. Cabling is routed and concealed neatly using trunking, conduit or ceiling voids where possible rather than left exposed. On multi-day projects we agree a schedule in advance so you know which areas will be unavailable and when. Testing and fine-tuning are usually done outside peak hours to avoid interfering with events already booked in the space.

Yes, handover includes hands-on training for whoever will operate the system day to day, such as a sound technician, church media team, front-desk staff or IT administrator. Training covers basic operation, common adjustments like volume and preset recall, and simple troubleshooting steps before calling for support. For more complex systems such as digital mixers or conference DSP units we provide a written quick-reference guide alongside the training session, and can arrange a follow-up visit after a few weeks of use if further guidance is needed.

In many cases, yes. We assess your existing speakers, mixers, lighting fixtures or displays during the site survey to determine what can be retained and integrated with new equipment. Common examples include adding wireless microphones to an existing PA, extending a lighting rig with additional DMX fixtures, or connecting a new LED display to an existing video source. Where existing equipment is outdated, damaged or incompatible with modern control protocols, we advise honestly on what should be replaced rather than forcing an integration that will cause reliability problems later.

Basic connection to existing power points is included in standard installation. If your venue needs new circuits, dedicated power for high-draw equipment such as amplifiers or LED video walls, or upgraded distribution boards, this is scoped separately and may involve a qualified electrician working alongside our team. During the site survey we check existing power capacity and flag any upgrades needed before installation day, so electrical work can be arranged in advance rather than causing delays once installation is underway.

Yes, we install lighting, sound and LED display equipment for outdoor stages, tents and open grounds, using weather-appropriate fixtures, ground-support rigging and properly rated outdoor cabling. Outdoor installations require additional attention to cable protection from moisture and foot traffic, secure anchoring of truss and speaker stands against wind, and backup power planning where mains supply is unreliable. We assess the site conditions in advance and recommend enclosures or covers for equipment that is not rated for direct weather exposure.

Pricing is based on the specific equipment selected, quantities required, and whether installation is included. Two venues of similar size can need different equipment depending on ceiling height, existing wiring, acoustic conditions and intended use, so we avoid quoting from a fixed price list without understanding the site. Once we know your venue details and goals, we prepare an itemised quotation listing each product and its price in Kenya shillings, plus labour and any trussing, cabling or rigging materials, so you can see exactly what you are paying for.

Yes, quotations are provided free of charge. You can request one by phone, email or by describing your venue and requirements through our contact channels. For straightforward requests we can give an estimate quickly based on the information provided. For larger or more technical projects, such as conference room AV or LED video walls, we recommend a short site visit or a detailed photo and measurement submission first, so the quotation reflects real conditions rather than assumptions that could change once work begins.

Yes, we regularly prepare phased quotations for clients building out a venue over time. This typically means installing core equipment first, such as a basic PA system or essential lighting fixtures, with a clear plan for adding capacity later, such as additional speakers, a lighting console upgrade or extra moving heads. We select the initial equipment so it remains compatible with the planned later additions, avoiding wasted spend on items that would need replacing once the next phase is implemented.

We consider adjusted pricing for bulk orders, repeat clients such as event hire companies, and larger institutional projects. Because our margins are based on genuine supplier costs, discounts are more readily available on larger quantities or multi-item packages than on single small items. If you are a hire company, church network or institution planning ongoing purchases, mention this when requesting a quotation so we can structure pricing appropriately from the start rather than renegotiating after the fact.

Our quotations clearly separate equipment cost, delivery cost and installation labour so you can see each component. Delivery within Nairobi is typically lower cost than upcountry delivery, which depends on distance and the size of the consignment. Installation labour is quoted based on the scope of work agreed during the site survey. If you only want to purchase equipment for self-installation, we quote equipment and delivery only, and you are welcome to arrange your own technician for setup.

Quotations are generally valid for fourteen days from issue, as equipment pricing can be affected by supplier costs and currency exchange rates on imported items. If you need to confirm an order after this period, we recommend requesting an updated quotation to ensure pricing is still accurate rather than assuming the original figures still apply. For confirmed orders with a deposit paid, pricing is locked in at the point of payment regardless of later cost changes.

Cost is driven by room size, the number of microphones and speakers needed for even coverage, whether a conference DSP unit is required for echo cancellation, display size and mounting method, and how much new cabling or containment is needed. Rooms with difficult acoustics, such as high ceilings or hard surfaces, may need acoustic treatment or additional microphones to achieve clear audio, which adds to cost. We break these factors down in the quotation so you understand what is driving the price rather than receiving a single lump sum figure.

Site surveys within Nairobi are generally provided free of charge as part of preparing an accurate quotation for installation projects. For upcountry site visits, a call-out fee may apply to cover travel time and transport, which is communicated upfront before the visit is arranged. In many upcountry cases we can also work from detailed photos, videos and measurements you provide, which avoids a call-out fee while still giving us enough information to prepare a reliable quotation.

Most equipment carries a manufacturer or supplier warranty covering defects in materials and workmanship, typically ranging from several months to a year or more depending on the product category. Warranty terms are stated at the time of purchase and included on your invoice. Warranty covers faults arising from normal use and does not cover damage from misuse, incorrect voltage, water exposure or unauthorised repair attempts. If a covered fault occurs, contact us with your invoice details and a description of the issue so we can arrange assessment or replacement.

Contact us by phone or email with the product details, purchase date and a description of the fault, including when it started and any error indications such as lights, sounds or smells. For installed systems, note whether the fault affects one unit or the whole system, as this helps distinguish between a single component failure and a wiring or power issue. Where possible we troubleshoot remotely first to identify simple fixes, and arrange a site visit or workshop repair if the issue requires hands-on diagnosis.

Yes, we offer scheduled maintenance visits for churches, conference venues, clubs and institutions that rely on their AV systems regularly. Maintenance typically includes checking speaker and amplifier connections, cleaning and testing lighting fixtures, verifying DMX and audio cabling, updating firmware where applicable, and testing conference DSP configurations. Regular maintenance reduces the risk of failure during live events and extends equipment lifespan. Contract frequency, usually quarterly or biannual, is agreed based on how intensively the system is used.

We prioritise urgent faults reported ahead of a scheduled event and will attempt same-day or next-day response depending on location and technician availability. When you contact us, provide the event date, venue location and a clear description of the fault so we can assess whether it needs a site visit, a replacement part, or remote guidance. Keeping a record of your installed equipment and invoice numbers with us in advance helps us respond faster, since we can identify compatible replacement parts quickly.

In many cases we can assess and repair sound, lighting and conference AV equipment purchased elsewhere, subject to parts availability and the condition of the unit. Bring the equipment to our premises or send clear details and photos of the fault for an initial assessment. We will advise whether repair is cost-effective compared with replacement, since some faults on older or heavily used equipment can cost more to repair than to replace with a comparable new unit.

Digital systems such as conference DSP units and digital mixers are configured with specific settings for your room during installation, including microphone gain, echo cancellation and speaker equalisation. If these settings are accidentally changed or the room layout changes, such as new furniture affecting acoustics, contact us for reconfiguration support. We can often make adjustments remotely if the unit supports network access, or schedule a site visit for more involved recalibration. We recommend against reconfiguring these settings without guidance, as incorrect changes can cause feedback or audio dropouts.

We stock common spare parts including lamps and LED engines for select fixtures, fuses, connector cables, speaker grilles and mounting hardware. Availability depends on the specific model and manufacturer, since some parts are sourced directly from suppliers on request. If a spare part is not in stock, we can advise expected lead time for ordering it. For equipment still under warranty, contact us before purchasing parts independently, as unauthorised part replacement can affect warranty coverage.

Yes, we deliver equipment nationwide across Kenya. Orders for towns and counties outside Nairobi are typically dispatched through reliable courier or transport partners, with delivery timing depending on distance and the size and fragility of the consignment. Larger items such as line array speakers, LED video wall crates or trussing require freight arrangements rather than standard parcel courier, and delivery cost is quoted separately based on the destination and volume of the order.

Orders within Nairobi are generally delivered within the same day or the next business day, depending on stock availability and order size. Standard stock items in our shop are dispatched fastest, while items that need to be sourced from a supplier on request may take a few additional days. We confirm expected delivery timing when you place your order, and provide updates if any delay is expected due to stock or traffic conditions.

Upcountry delivery generally takes between one and four business days depending on the destination and the courier or transport service used. Remote or less accessible areas may take longer. For urgent orders ahead of a fixed event date, let us know the deadline when ordering so we can select the fastest available delivery option and confirm whether it is achievable before you commit to payment.

Delivery is quoted separately from the product price, based on destination, weight and volume of the order. Nairobi deliveries are generally lower cost due to shorter distance, while upcountry deliveries reflect courier or transport charges to that specific location. We disclose delivery cost before you confirm the order so there are no surprises at the point of payment.

Fragile equipment such as LED video wall panels, moving head fixtures and mixers is packed in original manufacturer packaging where available, supplemented with additional protective wrapping, foam padding and rigid outer cartons for transport. LED panels in particular are packed to prevent pressure on the display surface and connector points. For very large or high-value consignments travelling long distances, we may recommend a dedicated transport vehicle rather than standard courier to reduce handling and transfer points.

Yes, you can collect your order directly from our premises at Nyamakima, Haaki Business Centre, 3rd Floor Shop 423, Nairobi. Confirm your order and expected collection time in advance so we can have it ready, particularly for larger orders that need to be brought up from storage. Collection is a straightforward way to avoid delivery charges if you have your own transport arrangements.

Same-day delivery within Nairobi may be possible for in-stock items if the order is placed early enough in the day, subject to availability of delivery transport. For events outside Nairobi or for equipment that needs to be sourced, same-day fulfilment is generally not realistic and we recommend ordering with as much lead time as possible. Contact us directly by phone for urgent same-day requests so we can confirm feasibility before you rely on it.

We accept M-Pesa payments in two ways: Send Money directly to 0792 592980, or payment through Paybill number 542542 using account number 701505, which is registered under TIFFY G SUPPLIES. Both methods are accepted for products, deposits and full project payments. Bank transfer can also be arranged for larger institutional orders on request. All payments should be made in Kenya shillings, matching the currency used in our quotations and invoices.

After sending payment via M-Pesa Send Money or Paybill 542542 account 701505, keep the M-Pesa confirmation message and, where an online order process is used, upload the receipt or screenshot at checkout so it can be matched to your order automatically. If you paid by phone or in person, you can also forward the M-Pesa confirmation message directly to us by WhatsApp or email so we can verify the payment and proceed with processing your order without delay.

Yes, for larger orders and installation projects we commonly accept a deposit to confirm the order and begin sourcing or scheduling, with the balance due before delivery or upon completion of installation, depending on the agreement. Deposit percentage varies by project size and is stated clearly in the quotation. Custom-sourced items generally require a higher deposit since they cannot be resold easily if an order is cancelled after ordering from the supplier.

Yes, we issue formal invoices and receipts suitable for institutional record-keeping, including churches, schools, companies and government offices. Invoices detail itemised products or services, quantities, unit prices and total amount in Kenya shillings, along with our business details. If your institution requires a specific invoice format, purchase order reference, or additional documentation for internal procurement processes, let us know when placing the order so it can be included from the outset.

We understand this is a valid concern, particularly for first-time or larger orders. We provide a clear written quotation and order confirmation before requesting payment, and for significant institutional orders we can discuss a deposit and balance-on-delivery structure to reduce risk on both sides. You are welcome to visit our premises at Nyamakima, Haaki Business Centre, to view stock and discuss your order in person before making payment if you prefer that reassurance.

Contact us as soon as possible if you need to cancel or amend an order after payment. Standard stock items not yet dispatched can usually be adjusted or refunded, subject to any transaction charges already incurred. Items that have already been custom-sourced from a supplier on your behalf may not be eligible for a full refund, since these purchases cannot always be reversed with the supplier. We will always explain the specific situation for your order rather than applying a blanket policy.

Yes, many clients place orders by phone or WhatsApp on 0792 592980, or by email at tiffygsupplies13@gmail.com. Describe the equipment or project you need, and we will respond with product recommendations, pricing and payment instructions using M-Pesa Send Money or Paybill 542542 account 701505. This is a convenient option for repeat orders, upcountry clients, or anyone who prefers to finalise details remotely before arranging delivery or collection.

DMX512 is the standard control protocol used to send lighting instructions from a controller to fixtures such as moving heads, par cans and dimmer packs. A single DMX universe carries 512 channels, and each fixture uses a set number of channels depending on its features, typically between three and around twenty. This means the number of fixtures per universe varies widely, from over a hundred simple par cans to around twenty-five feature-rich moving heads. Larger rigs need multiple universes and a controller or splitter capable of outputting them.

Add up the rated power draw of every fixture, amplifier and accessory you plan to run simultaneously, then add a safety margin of around twenty to thirty percent to account for inrush current and future additions. This total tells you the minimum capacity your power supply, circuit breaker and any distribution or dimmer packs need to handle safely. For larger installations spanning multiple circuits, we calculate load per circuit separately to ensure no single circuit is overloaded, which we assess during the site survey.

Amplifiers, digital mixers, conference DSP units and lighting controllers benefit from surge protection at minimum, and an uninterruptible power supply or voltage stabiliser where mains power is unstable, which is common in many parts of Kenya. Voltage spikes and drops can damage sensitive electronics or cause unexpected shutdowns during a live event. For permanent installations we recommend dedicated circuits with proper earthing, since poor earthing is a frequent cause of audible hum and equipment faults in sound systems.

Every amplifier channel has a minimum rated impedance load, commonly 4 or 8 ohms, and running speakers below that minimum can overheat and damage the amplifier. When wiring multiple speakers to one amplifier channel, impedance changes depending on whether they are wired in series or parallel, so the combined load must stay at or above the amplifier's rated minimum. If you are unsure how your intended speaker combination will affect impedance, share the amplifier and speaker specifications with us and we will check the wiring configuration before you connect anything.

Pixel pitch, measured in millimetres, indicates the distance between LED clusters and determines minimum comfortable viewing distance; a rough guide is that minimum viewing distance in metres is roughly equal to the pixel pitch in millimetres. A fine pitch such as 2.5mm suits close viewing in a studio or control room, while a wider pitch such as 6mm or above is appropriate for stages and outdoor screens viewed from ten metres or more. Choosing too fine a pitch for a large viewing distance increases cost without a visible benefit, so we size pitch to your actual venue.

Feedback occurs when sound from speakers re-enters a microphone and loops back through the system. Reducing it involves positioning speakers so they do not point directly at microphones, keeping microphone gain no higher than necessary, using directional rather than omnidirectional microphones where possible, and applying equalisation to cut frequencies most prone to ringing. In permanent installations, a conference DSP or feedback suppression unit can automatically detect and reduce problem frequencies. Room acoustics also matter, since hard reflective surfaces make feedback more likely than rooms with some soft furnishing.

Use appropriately gauged speaker cable for amplifier-to-speaker runs, since thinner cable over long distances increases resistance and reduces power delivery, and Speakon connectors for secure, lockable connections on professional runs. For microphones, balanced XLR cabling should be used for any run longer than a few metres to reject interference; unbalanced connections are prone to picking up noise over distance. For permanent installations we plan cable routes and gauge selection during the site survey based on actual run lengths rather than using a single default cable type throughout.

Yes, an LED video wall requires a video processor or sending card system to receive input from a source such as a laptop or media player and distribute it correctly across all connected LED panels. The processor handles resolution scaling, colour calibration and synchronisation between panels so the image appears seamless rather than split or misaligned. Processor capability also determines maximum supported wall resolution and input types, so it must be matched to both your panel configuration and your content source when the system is specified.

Yes, we offer equipment hire for weddings, church crusades, corporate functions, club nights and other one-off events, covering PA systems, stage lighting, fog and haze machines, microphones and LED video walls. Hire packages can include delivery, setup, on-site technical operation during the event, and breakdown afterward, or equipment-only hire if you have your own technical team. Booking in advance is recommended, particularly during peak seasons, to ensure the specific equipment and quantity you need is available on your date.

For standard equipment hire we recommend booking at least one to two weeks in advance, and earlier during peak periods such as December and major holiday weekends when demand is highest. Larger events requiring significant quantities of lighting, sound or an LED video wall, or requiring trussing and rigging, should be booked several weeks ahead to allow time for a site survey, equipment allocation and any custom sourcing if required equipment is not already in stock.

Yes, we can provide an experienced technician to operate sound, lighting or LED display equipment throughout your event, handling adjustments during the programme such as volume changes between speakers and performers, lighting cues, and troubleshooting if an issue arises. This is recommended for events with multiple segments, live performances, or where your own staff do not have technical experience, since a trained operator can respond to issues immediately rather than the event being interrupted.

If you have booked a technician through us, they will attempt an on-site fix immediately, which resolves most common issues such as cable faults or a blown channel within minutes. If a unit fails outright, hired equipment includes backup or replacement arrangements where feasible, particularly for critical items like the main mixer or primary speakers. We recommend informing us of critical timing points in your event programme in advance so backup priorities are clear if multiple issues occur at once.

Yes, we support multi-day events including festivals, conferences and crusades, which often require equipment to remain on-site with daily checks, adjustments for different sessions, and possible reconfiguration between days for different uses such as a conference by day and a concert by night. We plan staffing and equipment allocation for the full duration during the initial booking discussion, including contingency for weather changes if the event includes outdoor components.

Yes, we supply and set up sound reinforcement, stage lighting, LED video walls for branding and presentation content, wireless microphones for panel discussions, and conference AV equipment for breakout sessions. Corporate events often require close attention to branding, such as lighting colour matching a company palette or a video wall displaying a specific aspect ratio for prepared slides, which we confirm with your event or marketing team ahead of the day to avoid last-minute content formatting issues.

There is no strict minimum; we support small gatherings needing a basic PA and a few lighting fixtures through to large-scale productions with full trussing, line array sound and LED video walls. For smaller events we can recommend a simplified equipment set that still delivers reliable sound and lighting without unnecessary cost. For larger productions we scale up equipment quantity and add technical crew as needed based on venue size and audience numbers discussed during planning.

In some cases, previously hired equipment can be purchased afterward if you decide to move from occasional hire to a permanent installation, subject to the unit's condition and availability, since hire stock is shared across multiple bookings. More commonly, we use your hire experience with a particular setup to inform a new equipment recommendation for permanent purchase, since it gives a practical sense of what worked well for your venue and audience before committing to buy.